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FAQ

Naccon Power Technology Co., Ltd. is a high-tech enterprise focusing on the research, development, production and sales of disposable and secondary batteries.
With advanced technology, strict quality control and strong production capacity, we provide efficient and reliable power solutions to customers around the world. Nexon batteries are widely used in consumer electronics, industrial equipment and other high-demand fields, and have won the trust of customers with their excellent performance and long life.

  • Q What types of battery products do you have?

    A
    We offer a variety of battery products, including disposable alkaline batteries (such as AA, AAA, C, D, 9V batteries) and secondary rechargeable batteries to meet the needs of different devices and application scenarios.

  • Q How to properly store batteries to extend their service life?

    A
    It is recommended to store batteries in a cool, dry environment, away from direct sunlight and high temperature environments. At the same time, try to avoid storing batteries in humid places to prevent the battery from being damp and causing performance degradation.

  • Q What is the cause of battery leakage?

    A
    Battery leakage is usually caused by excessive discharge of the battery, long-term non-use or improper storage environment. We recommend replacing the battery as soon as possible after use and avoid storing the battery in extreme environments.

  • Q Are your batteries environmentally friendly? Is there a recycling program?

    A
    Yes, our battery products all meet international environmental standards and use environmentally friendly materials. We also encourage users to properly dispose of used batteries and participate in our cooperative battery recycling program to jointly promote sustainable development.

  • Q How to choose the right battery model?

    A
    The choice of battery model mainly depends on the power requirements of the device. We recommend that you refer to the device's manual or consult our technical support team, who will provide you with professional advice and help you choose the most suitable battery model.

  • Q If I encounter problems during use, how should I contact you?

    A
    You can contact our customer support team through our official website or service hotline. We will provide you with timely help and technical support to ensure that your problem is solved quickly.

  • Q How long is your product warranty period?

    A
    Our product warranty period is usually one year. For specific warranty terms, please refer to the warranty instructions in the product packaging or contact customer service for details.

  • Q Do you provide discounts for bulk purchases?

    A
    Yes, for customers who purchase in bulk, we provide competitive prices and customized services. You can contact our sales team for more details.

  • Q What types of devices can your batteries be used on?

    A
    Our battery products are widely used in a variety of devices, including remote controls, flashlights, wireless mice, medical equipment, industrial instruments, security systems, toys and smart home devices, etc. Known for their high efficiency and durability, our batteries are able to meet the power needs of a variety of devices.

  • Q How to safely dispose of used batteries?

    A
    Used batteries should not be thrown away with regular garbage. We recommend taking used batteries to a designated recycling point or participating in our battery recycling program to ensure they are properly disposed of and reduce environmental impact.

  • Q Are your batteries suitable for high power consumption devices?

    A
    Yes, our super alkaline batteries are particularly suitable for high power consumption devices such as digital cameras, game controllers and flashlights. They can provide stable high energy output, ensuring that the equipment can operate normally even under high loads.

  • Q How many times can your rechargeable batteries be recharged?

    A
    Our rechargeable batteries typically support up to 500 or more charge cycles, although the number may vary depending on usage conditions and maintenance. We recommend following proper charging and storage methods to extend the life of your battery.

  • Q Why does my new battery run out of power soon after use?

    A
    There could be a variety of reasons, including the device's high power consumption, poor battery performance due to improper storage, or the use of a battery that is incompatible with the device. If this happens to you, make sure you are using the recommended battery model and storing the battery under appropriate conditions.

  • Q Can the battery work normally in low temperature environment?

    A
    The performance of the battery may decrease in low temperature environments, but our battery design can resist the effects of low temperature to a certain extent. For extremely cold environments, we recommend using specially designed cold-resistant batteries to ensure that the device can operate normally at low temperatures.

  • Q Have your products passed international certifications?

    A Yes, Nexon's battery products have passed multiple international certifications, including CE, RoHS and UL certifications, ensuring that the products comply with international safety standards and can be used with confidence in the global market.

  • Q Do you provide OEM or ODM services?

    A
    Yes, we provide professional OEM (original equipment manufacturing) and ODM (original design manufacturing) services and are able to customize battery products according to customer needs. Our team will work closely with you to develop product solutions that are best suited for your market.

  • Q What should I do if the battery gets hot?

    A
    The battery will occasionally heat up during use, but if the temperature is too high, the battery or device may be faulty. We recommend stopping use immediately and contacting the technical support team for review. Prolonged high temperature use may affect battery life or cause safety hazards.

  • Q Can I purchase different types of batteries at one time?

    A
    Of course. We support the one-time purchase of multiple types of batteries and will provide corresponding discounts based on order volume. We are committed to providing our customers with flexible purchasing options to meet their various needs.
     

  • Q How to choose battery capacity?

    A Battery capacity depends on the device's power needs and usage time. Generally speaking, the greater the capacity, the longer the battery life. We recommend choosing an appropriate battery capacity based on your device’s specifications and usage habits, or contact our technical team for assistance.

Telephone

+86-189-2842-7389
+86-138-2359-2587

Email

aguogo@naccon.com
​Copyright © 2024 Naccon Power Technology Co., Ltd.  All Rights Reserved.

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